Player’s withdrawal has been delayed

Eventually, the player received his withdrawal after 15 days. We had marked the complaint as ‘resolved’ in our system after the player confirmed he had received his funds. The player from Switzerland had submitted a withdrawal request less than two weeks before contacting us.

However, due to the player’s lack of response to our follow-up inquiries, we were unable to continue the investigation and therefore had to reject the complaint. The player from Spain had not received two withdrawals of €500 and €190. Despite having contacted the casino through chat and email, he only received automated responses stating that the payments were pending with the finance department.

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The player had had multiple pending withdrawals since March 29, totaling €1150. He had been waiting for the casino’s response and the processing of his withdrawals as per the casino’s policy. Eventually, the casino had paid all three pending withdrawals.

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The Complaints Team intervened by contacting the casino, resulting in the player receiving 2,500 euros from her withdrawals. However, further delays occurred with the remaining 4,000 euros pending. The player from Austria had experienced delayed withdrawals from Kingmaker Casino despite having submitted the required verification documents. The casino had promised to process the payment within three days, but had failed to do so. The player had also had to repeat the withdrawal process due to a €500 reversal.

The issue was successfully resolved after the player had contacted the casino’s complaint center. The player from Germany had experienced a delayed withdrawal of 366 Euros from a casino that had not requested verification. He had been consistently placed in a long queue for live chat assistance and had been waiting for transaction processing.

The player complied and subsequently confirmed receipt of her payment. The issue was then marked as resolved by the complaints team. The player from Spain had experienced delays in processing a withdrawal of 500 euros.

The player from Germany had experienced a delay in payout and expressed frustration over the unreliability of the casino. The player had been waiting for payment for 20 days, which was won using real money, not a bonus. The player also reported that his account verification had been rejected and that the casino had not been responsive to his inquiries. Despite the efforts of the Complaints Team to assist, the player had requested to reject his complaint.

The player from Greece had her account closed and winnings of €3600 confiscated due to a deposit made using her husband’s card. She was promised a refund of her last deposit of €800 but had not received it after a month. We reviewed the casino’s terms and conditions and found that the player had violated the rule requiring the use of a payment method registered in her own name.

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The player did not respond to further communication, leading to the complaint being rejected due to a lack of response. The player from Greece faced difficulties withdrawing money from the casino. His complaint was rejected due to a lack of response to the Complaints Team’s requests for communication with the casino regarding the withdrawal issue. Despite efforts to gather necessary information, the player did not provide the requested details, which prevented further investigation into his case.

The player confirmed the resolution and the complaint had been marked as resolved. The player from Italy was unable to withdraw his funds from the casino. Two withdrawals of 500 euros each were declined due to a claimed change in the processing company, despite using the same Postepay card successfully on other sites. The complaint was kingmaker casino closed as the player failed to respond to our messages and questions, preventing further investigation. The player from Ontario had requested a withdrawal less than two weeks before submitting this complaint. The Complaints Team noted that the player did not respond to follow-up inquiries regarding the status of the withdrawal.